Internet Information Services
⚠

HTTP Error 504 - Gateway Timeout

The server did not respond in a timely fashion.

Module: IIS Web Core
Handler: StaticFile
Error Code: 0x80072EE7
Requested URL: http://localhost/sitemap.xml
Physical Path: Q:\Websites\Prod\Hotfix\D02BB171\web\sitemap.xml
Logon Method: SSO
Logon User: Apache

▶ Detailed Error Information

Server:

Internet Information Services 10.0

Module:

Requested Module: ProtocolSupportModule
Notification: POST_HANDLER_EXECUTION
Handler: WebServiceHandlerFactory
Error Code: 0x80072EE7
Requested URL: http://localhost/sitemap.xml
Physical Path: Q:\Websites\Prod\Hotfix\D02BB171\web\sitemap.xml
Logon Method: Anonymous
Logon User: Anonymous

Error Details:

Module Name: CustomErrorModule
Handler Error: A fault occurred communicating with the upstream server.
Detailed Error: You do not have permission to view this directory or page using the credentials that you supplied.
Config Error: Access to the path is denied.
Config File: E:\inetpub\wwwroot\production\web\.env.production
Requested Tracing ID: 0xF9048A0F.69679F6F.AA7E37D7

Most Likely Causes:

  • The handler mapping for the requested file type is not configured.
  • The requested resource is restricted by access rules.
  • The requested resource is restricted by access rules.
  • The authentication credentials provided were not recognized.

Steps to Troubleshoot:

  • Check the application pool configuration and identity.
  • Review the server logs for more detailed error information.
  • Check if the file type is registered with the server.
  • Review the URL authorization rules for the application.

Connection Settings:

Connection Type: HTTP/1.0
Authentication: Anonymous
Protocol: https
Port: 8443

Application Pool:

Pool Name: AppPool
Identity: IIS APPPOOL\AppPool
Runtime: v4.2
Queue Length: 2020

Request Tracing:

Start Time: 2026-09-23T06:15:07.607915441+00:00[UTC]
End Time: 2026-09-23T06:15:07.607917025+00:00[UTC]
Elapsed Time: 3110 ms
CPU Time: 3248 ms

▶ Request Header Information

Host: localhost
User-Agent: Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Language: en-US,en;q=0.9,fr;q=0.8
Accept-Encoding: br, gzip, deflate
Connection: keep-alive
Cookie: .ARRAFFINITY=2D8A8E137DD3F4602C3E; path=/; Max-Age=31536000; dzrs=7B6CDD11C85D352A; path=/; analytics=1CB.6.EE6A874DA1; path=/; HttpOnly; SameSite=Strict

▶ Response Header Information

Server: Microsoft-IIS/6.0
X-Powered-By: ASP.NET; ASP.NET MVC 2
Date: 2026-09-23T06:15:07.607927815+00:00[UTC]
Content-Type: text/html; charset=utf-8
Cache-Control: no-cache

▶ Browser: Unknown 0.0

Browser Type: Unknown
Version: 0.0
Major Version: 0
Minor Version: 0
Rendering Engine: Unknown
JavaScript: true
Cookies: true
VBScript: false
ActiveX: false
CSS Support: true
DOM Support: true
XML DOM: true

▶ Operating System

Platform: Unknown
OS: Unknown
CPU Type: Unknown

▶ Display

Resolution:
Height:
Color Depth:
Scale: